Creating The Competitive Advantage

Great class. Gina is a great speaker and a very helpful and open minded Coach. Thank you so much for the useful talk! All the best, Kathrin

Very Good. I found the course very informative.

Excellent class. Very useful to know how to hold people accountable and be an effective team leader.

Thank you. Very useful and supportive session and trainee. Thx

mer Service Excellence - Creating Brand Ambassadors. Some food for thought for our customer experience and looking forward to the next 2 parts.

Customer service Excellent. what are the elements wich make customer service excellent (problem solving, learn messages, get back to the customer +the communication is very important , inderstood ,customer needs, feel valued , put things right when things go wrong -consistency-it is our job to be professional ,should be positive , present, always ready to manage , regular contact-newletter -Email-post text). what makes customers buy?price , quality,service , reputation, offering something different + matching their values. value for money:body language -eye contact-holding the space-effective communication -tone of voice ,easily understood , active listening ,key questions . trust and integrity:how to you generate trust between your staff and your customers or clients,do what you say, make the expreience positive . bad customer experience described staff as:rude -headstrong-unhelpful-unprofessional... good retail exprience ;helpful,tactful, honest, responsive, friendly.... creating a shared vision:create a draft customer charter, that ervery phone call, email text,letter or face to face,interaction counts toward that success...

very good . It was interesting & we need this information in our daily work &daily communications not only with staff & memebers but in life as well .

customer service. it was educative.we need more of that frequently.thank you.

Review for "The Quality of Our Thinking". Excellent material, instructor is well qualified and materials were well prepared. Instructor knew material well and conveyed information in an easy to understand manner.